b1111 Privacy Policy —
How We Handle Your Personal Data

1 Who We Are

b1111 is an online gaming and sports betting platform operated under the b1111 brand, serving players across Bangladesh. The platform provides access to cricket sports betting markets, live casino games (including products from Evolution Gaming and Ezugi), slot games (from Pragmatic Play, NetEnt, Microgaming, and others), crash games (including Spribe products), and related gaming content.

For the purposes of this Policy, b1111 is the data controller — meaning we determine the purposes and means by which your personal data is processed. Our primary point of contact for all privacy-related matters is our Support team, reachable at [email protected].

2 Data We Collect

b1111 collects personal data across several categories depending on your interaction with the platform. The following table summarises the categories of data collected and examples within each category:

b1111 does not intentionally collect special category data (such as health information, religious beliefs, or political opinions). If such data is incidentally included in a support communication, it will not be stored beyond the duration necessary to resolve the relevant support matter.

3 How We Collect Your Data

b1111 collects personal data through the following channels:

3.1 Directly From You

• When you complete the account registration form on b1111;
• When you submit identity verification documents during KYC;
• When you make a deposit or request a withdrawal;
• When you contact b1111 Support via live chat, WhatsApp, or email;
• When you set responsible gaming preferences in your account settings;
• When you respond to surveys or promotional communications.

3.2 Automatically From Your Device

• Through cookies and similar tracking technologies placed on your device when you visit the b1111 platform (see Section 7 — Cookies & Tracking);
• Through server logs that automatically record IP addresses, access times, and page requests;
• Through in-platform analytics that record session behaviour and game interaction patterns.

3.3 From Third Parties

• Identity verification data from KYC/AML service providers used to confirm your identity and age;
• Transaction confirmation data from payment providers (bKash, Nagad, Rocket, Upay, banking partners) to reconcile your deposit and withdrawal records;
• Fraud detection signals from security and risk management partners used to protect the platform and its players.

4 Why We Use Your Data

b1111 uses the personal data it collects exclusively for the following defined purposes:

• Account creation and management: to register your account, verify your identity, maintain your account profile, and communicate account-related notices to you;
• Payment processing: to accept deposits, process withdrawal requests, reconcile transactions, and maintain accurate financial records;
• KYC and age verification: to confirm that you meet the 21+ age requirement and to satisfy our identity verification obligations;
• Fraud prevention and platform security: to detect and investigate suspicious activity, prevent money laundering, identify duplicate accounts, and protect the integrity of the b1111 platform;
• Game delivery and personalisation: to provide access to games and betting markets, remember your preferences, and improve the relevance of content shown to you;
• Responsible gaming enforcement: to monitor betting behaviour for signs of problem gambling, apply self-imposed limits, and refer at-risk players to support resources;
• Customer support: to respond to your enquiries, resolve disputes, and maintain records of support interactions;
• Legal and regulatory compliance: to meet our obligations under applicable anti-money-laundering, data protection, and gaming-related legal requirements;
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the overall quality and performance of the b1111 platform;
• Marketing communications (where you have consented): to send promotional offers, bonus notifications, and seasonal messages relevant to your activity on b1111.

5 Legal Bases for Processing

b1111 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agree to when registering an account — including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws — including KYC/AML obligations, age verification requirements, and financial record-keeping requirements;
• Legitimate interests: Processing carried out to pursue b1111's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, and responsible gaming monitoring;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting other processing.

6 Data Sharing & Disclosure

b1111 does not sell personal data. We share personal data with third parties only in the following circumstances and only to the extent strictly necessary for the described purpose:

6.1 Payment Processors

To process deposits and withdrawals, b1111 shares relevant transaction data (such as your name and wallet/account number) with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard. These parties act as independent data controllers for their own processing activities and are governed by their own privacy policies.

6.2 Identity Verification Partners

To fulfil KYC and age verification obligations, b1111 may share identity documents and personal details with specialist third-party verification service providers. These providers are contractually bound to process such data solely for verification purposes and to maintain security standards equivalent to those of b1111.

6.3 Game Content Providers

To deliver third-party game content (from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), your account session token and relevant gameplay data are shared with those providers' platforms. This data sharing is necessary to render the game, credit winnings, and enforce game-specific rules. Content providers do not receive your financial or identity documents.

6.4 Fraud and Security Partners

b1111 uses specialist security and fraud analytics providers to help detect suspicious patterns and protect the platform. These providers may process technical data (IP addresses, device fingerprints, behavioural signals) under strict contractual data processing agreements with b1111.

6.5 Legal and Regulatory Disclosure

b1111 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or in connection with the prevention or investigation of criminal activity including money laundering or fraud. Where permitted by law, b1111 will notify affected players of such disclosures.

7 Cookies & Tracking Technologies

The b1111 platform uses cookies and similar tracking technologies to operate core platform functions, remember your session, analyse usage patterns, and (where you have consented) deliver relevant promotional content. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, notification preferences, and responsible gaming limits you have set. Disabling these may reduce your personalised experience.
• Analytics Cookies: Collect anonymised or pseudonymised data about how players use the platform — which pages are visited, how long sessions last, and where errors occur. This data is used to improve platform performance and identify technical issues.
• Marketing Cookies (consent-based): Track whether you have engaged with a promotional campaign or bonus offer. These are only placed where you have given explicit consent and can be withdrawn via your account preferences at any time.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your b1111 account.

8 Data Retention

b1111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active account relationship with b1111, and for a minimum of five years following account closure, to satisfy AML and fraud-prevention record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the relevant transaction in accordance with standard financial record-keeping requirements.
• Support communications: Retained for two years from the date of the last interaction in the relevant conversation thread, unless the communication relates to an unresolved dispute or legal matter.
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it is anonymised or deleted.
• Responsible gaming records: Retained for the duration of any active self-exclusion or restriction period, and for a minimum of five years thereafter to prevent re-registration by excluded players.
• Marketing consent records: Retained for three years from the date consent was last confirmed or withdrawn, as evidence of consent status.

When data is no longer required for any legitimate purpose, b1111 will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Data Security

b1111 implements a layered approach to data security, combining technical, administrative, and physical controls to protect player personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the b1111 platform;
• AES-256 encryption for sensitive data stored in our databases;
• Bcrypt hashing with individual salts for all stored player passwords;
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all internal administrative access to production systems;
• Regular penetration testing and vulnerability scanning conducted by independent security professionals;
• Real-time monitoring of platform infrastructure for anomalous access patterns and potential intrusion attempts;
• PCI-DSS compliant infrastructure for all payment card data handling.

While b1111 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, b1111 will notify affected players without undue delay and take immediate remediation action.

10 Your Data Rights

As a b1111 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our Support team at [email protected] with a clear description of your request. b1111 will respond within a reasonable timeframe and at no cost to you:

• Right of Access: You have the right to request a copy of the personal data b1111 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data b1111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to exceptions where retention is required by law.
• Right to Restrict Processing: You may request that b1111 temporarily suspend the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. b1111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Please note that some rights may be limited where b1111 is required to retain data under applicable law — for example, AML and financial record-keeping obligations may prevent the immediate deletion of transaction records even following an account closure request.

11 Children's Privacy

The b1111 platform is strictly intended for individuals who are 21 years of age or older. b1111 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and b1111 reserves the right to request documentary proof of age from any player at any time.

If b1111 becomes aware that personal data has been collected from an individual who is under 21, the relevant account will be immediately suspended and the personal data deleted, with the exception of any records required to be retained under applicable law or responsible gaming obligations. Any deposits associated with an underage account will be returned to the original payment source after completing necessary verification and fraud checks.

12 Third-Party Links

The b1111 platform may, from time to time, contain references to third-party content providers or payment partners. This Privacy Policy applies exclusively to data processed by b1111 on its own platform. If you navigate to a third-party website or service (for example, a payment provider's portal), that party's own privacy policy governs the collection and use of your data on their platform. b1111 is not responsible for the privacy practices of any third-party website or service.

13 Updates to This Privacy Policy

b1111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. Where an update is material — meaning it affects how your personal data is used or what rights you hold — b1111 will notify registered players by email to their registered address and/or by a prominent notice on the platform at least 7 days before the change takes effect.

The current version of this Policy, along with its effective date and version number, is always displayed at the top of this page. Continued use of the b1111 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed about how b1111 protects your data.

14 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way b1111 handles your personal data, please contact our Support team through any of the following channels:

• Email: [email protected] — average response time under 4 hours
• Live Chat: Available directly within the b1111 platform — average response time under 3 minutes, available 24/7
• WhatsApp: +880 1XXX-XXXXXX — average response time under 10 minutes

All privacy-related enquiries are handled in English. b1111 Support is available every day of the year, including Eid, national public holidays such as Victory Day (16 December) and Independence Day (26 March), and Pohela Boishakh. Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all served by the same unified support team with no regional gaps in coverage.